MACHINE SERVICING

Our customers know that their sewing machine is their biggest investment. For this reason, we recommend that machines get a service every year to help keep them running smoothly!

We service all makes and models!

What should you bring with your machine?

When dropping off your sewing machine please make sure you bring the following items along with your machine to its next routine maintenance appointment:

  • Power cord
  • Foot control
  • Presser Foot #1
  • Automatic Button hole foot (if updates are needed)

Additional items needed for the Embroidery Module:

  • Embroidery Presser Foot #26 (or #9)
  • Cord for embroidery to machine
  • Large Oval Hoop

Any other brand of sewing machine make sure you bring the following:

  • Power Cord
  • Universal Presser Foot
  • Bobbin Case (with bobbin)

Please make sure your machine is labeled with your name!

How long will it take?

Our technician will pick up your machine on Saturday, every other week and return it two weeks later. Please call us at (540) 825-5620 for exact dates.

Please let us know if there are any specific issues you are experiencing with your machine at the time of drop-off so that we may check that after the service is completed.

If your machine has something wrong with it beyond a general service and a specific part is needed turn times may be longer. We will always call you with an estimate prior to starting any repairs.

What is included in a General Service?

The following items are included in the general service:

  • Machine cleaned inside and outside
  • Machine lubricated
  • Complete a machine system check
  • Software updated (if applicable and at an additional charge). IMPORTANT: PLEASE MAKE A BACKUP OF YOUR DESIGNS LOCATED ON YOUR MACHINE!

The machine system check includes:

  • Motor
  • Foot Control (health)
  • Connections
  • Belts
  • Pulley
  • Hand wheel
  • Bobbin Winder
  • Spool Holder(s)
  • Cam Stack Gear
  • Tension Unit
  • Needle Bar
  • Presser Foot Bar
  • Hook Driver (if applicable)
  • Feed Dogs (height & timing)
  • Needle front to back
  • Needle positions
  • Zig Zag position
  • Hook
  • Timing
  • Needle Height
  • Needle Hook Clearance

Adjustments are made to:

  • The Bobbin Case Tension
  • Top Tension
  • Straight Stitch
  • Thread Regulator
  • Needle Threader